A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways
نویسندگان
چکیده
This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the threestep approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
منابع مشابه
Obstetricians' perspective on the Health Section Evolution Plan in Iran: A Quality-Case Study
Background and Objectives: The Increase of unnecessary caesarean sections has become one of the serious concerns in some health systems. One of the seven packages of the health Reform Plan that was sent to all Iranian medical universities in 2014 was the "Promoting Natural Delivery (vaginal births)," It emphasized the need to reduce cesarean delivery and promot...
متن کاملAdvancing Ethical Culture through Transformational Leadership for improved Public Service Delivery: Ugandan perspective
Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...
متن کاملThe role of integrated urban management in improving crisis management and improving the quality of public services to citizens (Case study: Tehran province)
The purpose of this study was to investigate the role of integrated urban management in improving crisis management and improving the quality of public services to citizens. In order to conduct this research, Integrated urban management theory, Urban crisis management theory, Public services theory and the relationship of Integrated urban management theory with Public services theory have been ...
متن کاملPlanning for Future Urban Services in the Smart City Era: Integrating E-services in Urban Planning Process
Information and communication technology (ICT) has transformed how we live our lives and the way we interact in different contexts. Benefits of ICT and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. At present, not only there is a lack of clarity about what high-quality ICTba...
متن کاملThe Emerging ICT Use Patterns for Health Service Delivery in Africa: Evidence from Rural and Urban Setting in Namibia
Information and communication technologies (ICT) have transformed the way health services are delivered in today’s global society. For any society, however, it is important to understand how ICT are being deployed to support the delivery of health services to patients. In the case of Namibia, health service providers (HSP) in both the private and public health sectors must have the capability t...
متن کامل